Track 22

The core perspectives and theories on technology adoption have been developed when computers were new to the world, the Internet was still in its infancy and not yet a commercial network. Most organizational processes were conducted manually and only a small proportion of people had a personal computer at home. Since then, the world has changed a lot. Nowadays, we live in a world deeply infused and shaped by the use of information systems (IS) and strongly influenced by the ongoing digital transformation. New technologies have been developed, such as smartphones, social media, wearable devices, IoT, and conversational agents, and are used in many organizational and private contexts. The COVID-19 pandemic has even served as a catalyst for implementing, adopting, and using IS in a short period. Videoconference systems like MS Teams help employees to perform their job and stay connected to their colleagues, while also affording school kids to participate in classes in times of social distancing. At the same time IS-related services, such as social media or media-streaming services are used or even reused by a large number of individuals.

The leading question of research in the field of IS adoption, diffusion and use – why people accept or reject computers? – has been extended to the whole life cycle of IS. Accordingly, researchers not only focus on post-adoption by investigating what leads users to either continually using an IS or to stop using it but also what makes them to resume the use of a previously used IS. Besides the great potentials that IS use offers, such as richer information for decision-making or innovations that better serve customers and society, individuals and organizations are also challenged by new kinds of digital threats and vulnerabilities, such as cyber-mobbing, stress, addiction, etc.

This track invites research that brings fresh theoretical, methodological, and practical insights concerning the IS use lifecycle in a fast-changing world (including the COVID-19 pandemic) at the individual, organizational, industry, and societal, and level. The track welcomes papers grounded in a broad range of theories and perspectives addressing real-world problems. We welcome papers that use multiple and mixed methodologies, including combinations of qualitative and quantitative approaches in field and lab environments as well as simulation and modeling. The track is further open to all methodologies that enhance our understanding of the IS use life cycle in various contexts.

Topics of interest include, but are not limited to:

• Factors enabling or inhibiting acceptance and use of digital technologies
• Feature-level IT/IS adoption and use
• Global or cross-cultural studies of IT/IS implementation, adoption, and post-adoption
• Impact of intelligent systems on the nature of work and the human workforce
• Implementation, adoption, and use of IS and digital technologies to tackle social and ecological problems, such as systemic discrimination and climate change
• Individual adoption, use, discontinuance, and resumption of digital technologies
• Individual, societies, group, or organizational IT/IS adoption decisions
• Infusion of digital technologies in different contexts
• IS implementation and adoption against COVID-19
• New theoretical perspectives on adoption, diffusion, and use of digital technologies
• New methodological approaches to study adoption, diffusion, and use of digital technologies
• Organizational adoption and use of digital technologies
• Positive and negative consequences of using digital technologies for both organizations and individuals (e.g., technostress, IS addiction, cyber-mobbing, technology-based escapism)
• Use and post-adoption behaviors