Track 16

Human Computer Interaction and digital assistance systems

Human Computer Interaction (HCI) is an interdisciplinary field of research that deals with the analysis and design of human interaction with information and communication technologies (ICT). The goal is to positively influence usability and user experience and thereby increase productivity, quality of life and the well-being of the users. With the rapidly developing potentials of interactive technologies, sensor technology, intelligent real-time data processing and the almost universal presence of IT in all areas of life, new challenges and opportunities arise for HCI research in the field of business informatics. The track “Human Computer Interaction and digital assistance systems” focuses on research that contributes to understanding and successfully designing the interaction of users* with digital artifacts. We are looking for contributions of any methodological orientation that make theoretically and practically relevant contributions to a better understanding and design of HCI of information systems. Examples are human interactions with intelligent technologies such as Artificial Intelligence, novel (multimodal) interface designs including concepts for wearables and augmented/virtual reality, current HCI practices for the investigation and design of specific interactive systems. In particular, we invite innovative ideas related to the development, use, and impact of digital assistance systems. The track welcomes contributions that describe technically rigorous scientific advances in the field of HCI with clear references to business informatics.

Potential topics

  • Methods, techniques and tools for usability and user experience engineering
  • Novel (multimodal) interface designs including concepts for wearables and augmented/virtual reality
  • Human interactions with intelligent technologies like artificial intelligence
  • Psychological, social, cultural and ethical aspects of HCI in the design of information systems
  • Interface designs in visualization for understanding large amounts of data
  • Investigation and design of specific interactive systems, such as assistance systems, conversational agents, persuasive systems, or physio-adaptive systems
  • Using NeuroIS methods and tools in HCI
  • Participatory design and methods in HCI

Prof. Dr. Jella Pfeiffer

Justus Liebig University Giessen

Jella Pfeiffer is Professor for Digitalization, E-Business and Operations Management at the Justus Liebig University Giessen. Before, she received her PhD in Information Systems and worked as Post-Doc at the Karlsruhe Institute of Technology and the Johannes Gutenberg University Mainz. She was also manager of the Karlsruhe Decision & Design Lab (KD²Lab). Her research on decision support systems and digital assistants in e-commerce, VR-commerce and e-participation and her works on experimental research have been published in Information Systems Research, Journal of Management Information Systems, Journal of the Association for Information Systems, Journal of Behavioral Decision Making, Journal of Business Research, and others.

Dr. Ulrich Gnewuch

Karlsruhe Institute of Technology (KIT)

Ulrich Gnewuch is a Postdoctoral Researcher at the Institute of Information Systems and Marketing at Karlsruhe Institute of Technology (KIT). He studied Information Systems at the University of Mannheim and received his PhD degree from KIT. His research focuses on the design of conversational user interfaces and digital assistants. His research has been published in journals such as the International Journal of Human-Computer Studies and presented at major IS conferences. He serves as the vice chair for teaching resources of the AIS Special Interest Group on Human-Computer Interaction (SIGHCI).

Prof. Dr. Milad Mirbabaie

Paderborn University

Milad Mirbabaie is Junior Professor for Information Systems at Paderborn University. He studied Information Systems at the University of Hamburg and received his PhD at the University of Münster. Afterwards, he worked as post-doc at the University of Duisburg-Essen and interim professor at the University of Bremen. He has published in journals such as JIT, BISE, ISF, Electronic Markets, Internet Research and IJIM. His work focuses on digital society, HCI and digital assistance systems, social media and crisis management. In 2017, he was awarded the Claudio Ciborra Prize for the most innovative research article at ECIS.

Associate Editors


  • Benedikt Brendel
  • Ann-Kristin Cordes
  • Sara D’Onofrio
  • Thomas Fischer
  • Maike Greve
  • Simon Hacks
  • Michael Knierim
  • Claudia Müller
  • René Riedl
  • Björn Ross (University of Edinburgh School of Informatics)
  • Martin Semmann (Universität Hamburg)
  • Dominik Siemon (LUT University)
  • Gunnar Stevens
  • Navid Tavanapour
  • Markus Weinmann